CPSC Comments on News of Incidents with Samsung Remedy

Stories in the popular press about alleged fires with Samsung smart phone batteries that had been provided as part of the firm's recent recall prompted CPSC October 5 to issue this statement from Chairman Elliot Kaye:

“CPSC is moving expeditiously to investigate this incident. Thankfully, reports indicate that all of the passengers were able to make it off the plane without harm. Agency staff has already reached out to the FAA and Samsung to gather the facts about the incident. Agency staff will also reach out to the consumer who experienced a serious incident with his phone. I want to reiterate my call for consumers who have the recalled Galaxy Note7 to keep their smartphones powered down and to immediately take advantage of the remedies being offered by Samsung. Consumers should know that one of the remedies is a refund.”

The incident involved an evacuation of a Southwest flight when a Galaxy Note7 smoked and popped due to overheating.